TECH SUPPORT
Job description
- Respond to user enquiries through chat, email and support channels.
- Assist users with registration and onboarding.
- Help users navigate the platform.
- Troubleshoot account and platform issues.
- Handle login, verification, campaign, payment and notification-related issues.
- Escalate technical bugs to the appropriate technology team.
- Follow up on unresolved complaints until closure.
- Maintain records of support tickets and recurring issues.
- Monitor user complaints for recurring product problems.
- Create and maintain FAQs and support documentation.
- Provide feedback to Product and Technology teams.
- Maintain professional and timely communication with users.
- Assist users during major campaign periods and platform activations.